Privacy Statement

Profile acknowledges and respects any individual’s right to privacy.  We take your concerns related to privacy and security seriously.  We therefore want you to know how we may collect, use, share, and protect your information. In addition to this Privacy Statement, visitors to the Profile by Sanford Health website should consult the Profile terms and conditions pages.

This Privacy Statement applies only to www.profileplan.net and the pages included within the www.profileplan.net domain (collectively our “website”).  Other websites maintained by Sanford Health, such as www.sanfordhealth.org operate under different Privacy Statements and Terms and Conditions which can be accessed at those separate websites.

Information We Collect and How It Is Used

Visitors can browse the Profile website without providing any personal information.  Certain pages contain forms that give visitors the option of providing us with contact information including name, physical address, phone, employer and email address if you choose to sign-up for more information with Profile.  Providing this information is voluntary.  The information you submit is shared internally with Profile employees who need this information to help respond to your request or improve Profile operations.  Information submitted may be also be used to evaluate the technical functionality of our website.  Information provided may also be utilized to address inappropriate use or communications associated with our website.

Newsletters, Email Communications, and Other Related Services

Profile offers you the opportunity to receive e-newsletters and e-publications related to Profile services, products, news and announcements.  You can unsubscribe at any time through the contact information contained in those communications.

Other communications that you send to us via email may be shared with a customer service representative, employee, medical expert or other Profile employee that is best able to respond to your inquiry. Email communications are not completely secure or confidential.  It is possible that an email may be accessed or read by other Internet users.  Please do not use email for communications you wish to keep protected and secure.

Becoming a Registered User and Customer

In order to access Profile products and services online, you must first register online.  During your registration, you may be required to provide personal information such as name, address, email address, zip code, date of birth.  You may also be required to provide payment and billing information should you choose to subscribe or purchase Profile products or services.  This information is used to help us manage the users of our website, to improve our website functionality, to contact our website users about requested products or services, and for billing purposes.

IP Addresses

Our Internet server automatically tracks the Internet Protocol (IP) address of the computers that access our site. An IP address is a number that is assigned to your computer when you access the Internet. IP addresses are not personally identifiable information because different individuals may use the same computer to access the Internet. Sanford Health may use this information to evaluate how visitors navigate our websites and help improve the content.

Tracking Technologies

Profile, or any third party advertising partners we choose to work with, may employ various tracking technologies such as cookies, web beacons and analytics software.  These tools help us manage the content on our websites by informing us what content is useful to visitors.

Cookies

When you visit our website we send one or more “cookies” to your computer or other internet browsing device.  Cookies are alphanumeric identifiers stored on your computer through your web browser and are used by most websites to help personalize your browsing experience.  Cookies may facilitate additional website features for enhanced performance of your web experience such as remembering preferences, allowing social interactions, analyzing usage for website optimization, providing custom content, allowing third parties to provide social sharing tools, and delivering images or videos from third party websites.  Some features of our website will not function if you do not allow cookies.  We may link the information we store in cookies with any other information you submit while on our website.

We may use both session ID cookies and persistent cookies.  A session ID cookie expires when you close your internet browser.  A persistent cookie is stored on your computer.  Cookies enable us to track and target the interest of our visitors to enhance your experience on our website.  You can learn how to remove persistent cookies by following the directions provided in the “Help” portion of your Internet browser.

Web Beacons

We may use Web Beacons alone or with cookies to collection information about our website content.  Web Beacons are tiny graphic objects that are embedded in a web page or email  and are usually invisible to the user but allows verification that a user has viewed the web page or email.  Web Beacons may be used to track web page visits or form submissions.  In some cases the Web Beacon may be tied to the information submitted by visitors to our website.  This technology allows us to evaluate the effectiveness of our website and any Sanford Health advertising or marketing campaigns.

Third Party Tracking Technologies

The use of cookies or web beacons by any third party service provider is not covered by our Privacy Policy.  We do not have access or control over these technologies utilized by third parties.

Analytics Software

We and any third party tracking-utility parties we partner with may use log files on our website to gather certain information automatically and store for analytical purposes.  This information includes internet (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.  We use this information to track and compile non-personal information to analyze trends, monitor visitor traffic within our website content, and gather aggregate demographic information about our visitors.  We may combine this log file information with other information we collect from or about you to help improve the services we offer, our marketing, analytics or website functionality.

Social Media Features and Widgets

Our website includes links to our various social media platforms such Facebook or Instagram.  Use of these websites is voluntary and your interaction with those other websites is governed by the privacy statement published separately on those social media websites.

Our website may contain various features that allow visitors to interact with our website content via their chosen social media platform, such as the Facebook “Like” or “Share” buttons.  Use of these interactive widgets or mini-programs on our website is voluntary.  These services are provided to enhance your browsing experience and ability to communicate information from our website to the audience of your choice.  These social media features are hosted by a third party and governed by the privacy statement of the company providing those services.

We may provide you with the opportunity to share information from our website with a friend or make a referral by providing an email address or other contact information for that person.  We will use that contact information to provide information about Profile services.

Links to Other Websites

Our website content may contain links to other websites not owned or operated by Profile.  These third party websites have different privacy statements and practices.  If you submit any information to those websites, your information is governed by the privacy statement published on that website.  We encourage you to carefully read the privacy policy for any website you visit.

Public Forums

Our website may offer publicly accessible blogs, community forums or message boards.  Be aware that any personal information you disclose in those public forums may be collected and used by others outside the control of Profile.  Please contact the posted administrator of a particular forum to request removal of your personal information.  In some cases we may not be able to remove your information.

Legal Disclosure

We reserve the right to disclose personal information as required by law, such as to respond to a subpoena or other mandatory legal process.  We may disclose personal information when we believe in good faith that the disclosure is necessary to protect our rights, to protect the safety of others, investigate fraud, or respond to government requests.

Data Retention

We will retain your information for as long as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Sharing Information with Third Parties

We do not share personal information with third parties unrelated to Profile, except when required to for legal purposes or investigations.  We may share your personal information with third parties who we have contracted with to help us provide services. We will ensure that these third parties have agreed not to use or disclose your personal information except to help us provide the services.

We may share aggregate information about certain population groups of Profile customers with third parties Profile has contractual agreements with.  This aggregate information will not contain any personal information that could be used to identify a Profile customer.  The information may be provided to help the third party evaluate the performance of Profile among population groups relevant to that third party such as workforce or subscribers.

Security of Your Information

Profile provides reasonable and appropriate security measures to protect our website content and any personal information you may provide against foreseeable hazards. When you enter sensitive information (such as a credit card number) on our forms, we encrypt the transmission of that information using secure socket layer technology (SSL).  When you come across a web page that is secured, your browser will likely display a “closed lock” or other symbol to inform you that SSL has been enabled. The web address should start with “https://” rather than “http://”. SSL allows a secure connection between your web browser and a web server.  No computer system or information however can ever by fully protected from every possible threat or hazard and therefore we cannot warrant the security of any information you transmit to us, and you do so at your own risk.

Protecting Children’s Privacy

Profile is committed to protecting children’s privacy on the Internet.  We do not knowingly collect personal information from children.

Changes to the Privacy Policy

We may change or update our privacy policy over time. Notification of material changes will be on our website.  This Privacy Policy was last updated on January 28, 2016.

Contact information

If you have questions regarding this Privacy Policy you can contact us via email at privacy@profileplan.net or via mail at:

Profile Development, LLC, Attn:  Legal Department,
P.O. Box 2010
801 Broadway North
Fargo, ND  58122-0206

 

Version:  Last updated August 8, 2016.  This Agreement was written in English (US).  To the extent any translated version of this Agreement conflicts with the English version, the English version controls.

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